[Resolved] Idea Cellular — Vas service auto activated and been charged

suresh mahajan

from Mumbai, Maharashtra

Address:	Pune, Maharashtra, 411036
Website:	www.ideacellular.com

I see that somehow vas services skill derby gaming service has been auto activated on my idea mobile no [protected] and i have been charged (70 inr for 2 separate subscriptions) for same. It was difficult for me to even disable services but somehow i disabled it. Please take suitable actions against idea mobile to prevent same and help me in reverting back the amount.
Telecom service provider can't auto activate such service without taking written consent of customers.

Was this information helpful?

No (0)

Yes (0)

Aug 27, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2016

Idea Cellular Customer Care's response Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jun 09, 2016

Idea Cellular Customer Care's response Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for VAS dispute has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jun 19, 2016

Idea Cellular Customer Care's response Dear Customer,

As per our recent telecon, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular