[Resolved] Idea Cellular — Vas services activation

Sandeep Herekar

from Malappuram, Kerala

Address:	Hyderabad, Andhra Pradesh, 500010
Website:	www.idea.com

I would like to inform you that one juice up service is activated today 3 julu 2016 from web for my number [protected]. for this it took 130rs.charges per month. After calling to customer care I am not satisfied with his response and also he was very demandble with me without understanding my probelm why actually I got deducted. As I stated that I haven't used any service or download anything named juiceup services is activated without my knowledge. I request you to not to fool people by activating such services and apply charges in their bill for the service that they have not used So please deactivate and refund my valuable money. waiting for your prompt reply ...

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Sep 3, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jul 05, 2016

Idea Cellular Customer Care's response Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jul 07, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular