[Resolved] Idea Cellular — Very bad response from customer care executives.You guys are cheating.

Sharik Alvi Shah

Address:

Mumbai City, Maharashtra, 247667

Hello,

My problem is that i have been charged more then the said to me in the isd pack.

I was said that if i call to uk then i will be charged at 5 paisa per sec.

But i was charged 12 rupees for 8 sec. & same was happened when i call to germany, i was charged 34 rupees for 2.25 min.

In this regarding i call to idea customer care. When i put out there mistake they cut he call.

It is not happened only once, again when tried to call customer care, same thing happened.

What to do now?

Help me to resolve this problem.

Looking forward for you reply.

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Aug 26, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 25, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the unpleasant experience. Kindly reply with your Idea mobile number and alternate contact details, so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular