Apr 05, 2018
Updated by sanjaytrivedi8613 Hi
There are lots of email I have sent to idea. I have just attached latest email from them.
Verified Support
Apr 12, 2018
Idea Cellular Customer Care's response Dear Customer,
Apologies for the inconvenience caused. We've forwarded your concern to the respective team, our concerned team will get in touch with you for the same.
Regards,
Lavina
Apr 12, 2018
Updated by sanjaytrivedi8613 Hello Team
We are not satisfied with Idea and Idea's people. The way Idea is working is not customer oriented.
Last two days when I talked to customer care on 198 at that time same issue was persisting (Network problem) and same has been informed to Customer care executive.
I am completely dissatisfied with Idea and their processes
Regards,
Sanjay Trivedi
Verified Support
Apr 18, 2018
Idea Cellular Customer Care's response Dear Customer,
Sorry for the inconvenience caused. We would like to inform you, that your concern with regards to network was forwarded to our respective team and they've concluded that they're going to visit the site & observe the issues to resolve the problem persisting for which you'll be contacted and the appropriate resolution will be communicated to you. Also, the request has been raised for the waiver of the mentioned amount under reference number C[protected] and the same will be completed by 19/Apr/2018.
Regards,
Lavina
Apr 18, 2018
Updated by sanjaytrivedi8613 Hello Team
I know that no changes would be there in Idea service and approach. it is just false commitment from Idea. I am not using idea service for last couple of days and I am happy with service from other mobile operator.
Idea is completely responsible to lose customer confidence. I am not liable to pay any single rupee to idea their worst service and support.
y'day I checked with
Idea customer care team they did not get any information regarding waiver.
Regards,
Sanjay Trivedi
Verified Support
Apr 19, 2018
Idea Cellular Customer Care's response Dear Customer,
Our team tried reaching you on your provided contact number, but couldn't get through. Hence, we request you to provide us your alternate contact number and the appropriate date to arrange the network visit at your location along with suitable timings between Monday to Saturday 10:00 AM to 6:00 PM for further assistance.
Regards,
Lavina
Apr 19, 2018
Updated by sanjaytrivedi8613 Hi Idea Team
I have decided not to use idea service same was informed to Idea before couple of days via an email.
Please don't waste your effort to retain me with Idea. It is completely hopeless service and support from Idea.
Again I have to say " I am not liable to pay any single rupee to Idea for their worst & pathetic service since long.
Regards,
Sanjay Trivedi
Verified Support
Apr 21, 2018
Idea Cellular Customer Care's response Dear Customer,
Apologies for the inconvenience caused. We do realize that this has caused inconvenience to you. However, we would need a time when our network team can visit at your location and get the proper investigation done and share the best resolution with you on your concern. Hence, we request you to provide us the suitable timings between Monday to Saturday 10:00 AM to 6:00 PM along with your alternate contact number for further assistance.
Regards,
Lavina
Apr 21, 2018
Updated by sanjaytrivedi8613 Hi Team
I am not using idea services now.i have been getting several calls to pay the outstanding amount which i have cleared denied to pay any single rupee to idea. please inform to your team not to call me every now and then for payment.
Not require for any visit from your side. I am using service of other service provider and it is working fine and i am happy with service and support from other operator.
Regards,
Sanjay Trivedi
Verified Support
Apr 23, 2018
Idea Cellular Customer Care's response Dear Customer,
We regret for the inconvenience caused. We would like to inform you, that you've been notified to clear your outstanding amount. Hence, we request you to clear all your dues to avoid the inconvenience. Also, we've taken note of your remarks.
Regards,
Lavina
Apr 23, 2018
Updated by sanjaytrivedi8613 Hi Idea Team
I am unable to pay because your service is not up to the mark.
Why should i pay the money for your worst and poor service. Do you have proper justification ? For last 4 months more than 16 tickets been raised for this problem and all have been closed without providing resolution and i had already disagreed with that.
I have taken service from other service provider due to idea's problem. who is going to pay that amount which i have spent ?
Regards,
Sanjay
Verified Support
Apr 24, 2018
Idea Cellular Customer Care's response Dear Customer,
Sorry for the trouble caused. We've forwarded your concern to the respective team, our concerned team will get in touch with you for the same.
Regards,
Lavina
Apr 24, 2018
Updated by sanjaytrivedi8613 Hi Lavina & Idea Team
I don't want anything from Idea at this stage. I am not using idea services for last couple of days.
Note: Do not ask me for payment which I have already informed over email last month. I am not liable to pay any single rupee to Idea. Please take a note of the same.
Regards,
Sanjay
Verified Support
May 02, 2018
Idea Cellular Customer Care's response Dear Customer,
We sincerely apologize for the inconvenience caused. We would like to inform you, that we had forwarded your concern to the respective team and they've concluded that the bill has been generated appropriately as per the usage you've done towards the mentioned number. Hence, we request you to clear all your dues to avoid the inconvenience. Also, share us the suitable timings between Monday to Saturday 10:00 AM to 6:00 PM along with your alternate contact number to resolve your network concern.
Regards,
Lavina
May 02, 2018
Updated by sanjaytrivedi8613 Hi
What do you mean by inconvenience ?
Can you explain ?
Regards,
Sanjay
Verified Support
May 04, 2018
Idea Cellular Customer Care's response Dear Customer,
We would like to inform you, that the bills has been generated appropriately for the mentioned number till your number was active with us towards the usage done. Hence, we've requested you to clear the dues to avoid the calls from the collection team. Also, to check and do the required observation of the network issue in your mentioned location we've asked you to share us the suitable timings between Monday to Saturday 10:00 AM to 6:00 PM along with your alternate contact number to resolve your concern.
Regards,
Lavina
Jun 06, 2018
Updated by sanjaytrivedi8613 Hello Team
I am not liable to any payment to idea. It was happened due to Idea 's worst service and support.
Please tell me the answers which i have asked several times over email and phone call as well.
Idea services were not up to mark between Jan-18 to March-18 and there were more than 16 complaints raised and none of the resolution was provided by idea.You can find my lots of emails regarding Idea's worst and pathetic service or you have to be in touch with your customer care team.Your customer team has closed all the tickets neither my consent nor any solution provided.
I already told earlier that i am unable to pay any outstanding to Idea. for that i have already informed to consumer body for this problems.
Apart from this, Idea had suggested following steps however no improvement seen for said problem.:- -New SIM card been taken & I had changed two handsets
-Who is going to bear expense for new handset which i bought & other service provider charges because due to Idea's network problem ?
- When does Idea compensate this expense ?
Note: My feedback for Idea is, very very poor (0/10).
Now onwards please do not send any email or any notification to me for payment.
Regards,
Sanjay Trivedi
Jun 14, 2018
Updated by sanjaytrivedi8613 Hello Sir / Madam
Greetings...
Still I am getting harassment from idea by getting calls and emails every now and then. I have already explained them along with sufficient evidences. Till the time Idea and idea people are not ready confess their poor service and support.
I request you to don't make such calls and emails. I have attached the email from my side which I have already shared with Idea.
Hello Team
I am not liable to any payment to idea. It was happened due to Idea 's worst service and support.
Please tell me the answers which i have asked several times over email and phone call as well.
Idea services were not up to mark between Jan-18 to March-18 and there were more than 16 complaints raised and none of the resolution was provided by idea.You can find my lots of emails regarding Idea's worst and pathetic service or you have to be in touch with your customer care team.Your customer team has closed all the tickets neither my consent nor any solution provided.I already told earlier that i am unable to pay any outstanding to Idea. for that i have already informed to consumer body for this problems.Apart from this, Idea had suggested following steps however no improvement seen for said problem.:- new SIM card been taken & I had changed two handsets
Who is going to bear expense for new handset which i bought & other service provider charges because due to Idea's network problem ?
- When does Idea compensate this expense ?
Note: My feedback for Idea is, very very poor (0/10).
Now onwards please do not send any email or any notification to me for payment.
Regards,
Sanjay Trivedi
Jun 22, 2018
Updated by sanjaytrivedi8613 Hello Team
I really don't understand Idea 's culture. I am talking about from Jan-18 to March-18 not only for a single complain.Please refer the list of complaints which were raised for our problem.I clearly remember that there were more than 16 tickets. No resolution was provided for raised tickets and all had been closed with my due agreement. Even i told to Idea people/customer care that problem is not resolved however they closed all.
Till the time I didn't get any reply from asked questions. i will not pay any single rupee to idea and Idea and idea people is responsible for this problem because they never understand customer's problem and queries and due to that we have bare a lot in terms of money as well.
Will you please check the reason behind this problem ? why are not looking at your problem ? Why are you telling to customer regarding payment due ?
I won't attend this unless and until i get all my answers.I don't want this number: [protected] already I confirmed from my end long back
Please tell me the answers which i have asked several times over email and phone call as well.I am not liable to any payment to idea. It was happened due to Idea 's worst service and support.Idea services were not up to mark between Jan-18 to March-18 and there were more than 16 complaints raised and none of the resolution was provided by idea.You can find my lots of emails regarding Idea's worst and pathetic service or you have to be in touch with your customer care team.Your customer team has closed all the tickets neither my consent nor any solution provided.I already told earlier that i am unable to pay any outstanding to Idea. for that i have already informed to consumer body for this problems.Apart from this, Idea had suggested following steps however no improvement seen for said problem.:- new SIM card been taken & I had changed two handsets
Who is going to bear expense for new handset which i bought & other service provider charges because due to Idea's network problem ?
When does Idea compensate this expense ?
Note: My feedback for Idea is, very very poor (0/10).
Now onwards please do not send any email or any notification to me for payment.
Regards,
Sanjay Trivedi
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