[Resolved] Idea Cellular — voice calling problem in my home

[email protected]

from Agra, Uttar Pradesh

Address:

Agra, Uttar Pradesh, 282005

Sir/madam
I am rajeev sharma, currently i using idea number. I port my jio's no.in idea because in my locality spacelly in my home jio internet speed was very poor, i complained many times but no solution i got so i ported it. Idea's internet speed is very good in my home and also in locality but the issue is calling problem. 4 g signal bar are good but when anyone call me 4g signal change in 3 g signal and 3 g signals are very bad here. Their is no 3 g signal indoor because signal converted in 3g mode while calling... Many time i cant receive call though other person is calling me. I complained on customer care but their is no solution from them.
Please solve my issue
My idea number - [protected]
Alternat number - [protected]
Pin code - 282005
Address - 41/p, ganga bihar colony, near shilpgram, dhandupra road, agra

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Sep 22, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused and delay in responding to your concern. We would like to inform you that the complaint has been raised for your network & data service concern and the resolution has been communicated to you that we are trying our best to enhance the network coverage in your region. Also, we would appreciate if you could bear with us while we strengthen the network and improve our services.

Regards,
Prajakta