Idea Cellular — Waiver

Address:

Hyderabad, Andhra Pradesh, 500011

My name is M. Murali Mohan Reddy; my postpaid mobile no is [protected]. My plan is 399.
But unfortunately my bill for the month of November is Rs.3014.24/-. The statement shows that the bill is generated only for the use of data around 20 minutes of time, which I did not used. I tried to contact the customer care executive many time. At first they said that the bill is generated and they did not have full update about the bill. Even after, I tried many times. Oat last I manage to raise a complaint about this. But I was disappointed with the response from the customer care executive’s response. I tried 2 times, first they said the server is busy and asked me to call after 2 hours and even after that I tried once again and the customer care executive answered and without giving any information he kept the call in hold. No one has given proper response.

My default bill amount is Rs. 399. But all of a sudden it is 3014.24 which I cannot pay. Up to my knowledge I did not used that much huge amount of data. Even the bill time which has been showing, at that time I was travelling and for suppose, even I was downloading something. I never downloaded 600 mb of data that too with in 30minutes.

I request you to please verify the bill and send me the reasonable bill. I can not pay