[Resolved] Idea Cellular — Waiver false promise

Nik888

from Beypore, Kerala

Address:	Ahmedabad, Gujarat, 380058
Website:	WWW.IDEACELLULAR.COM

Wrong blilling charges and unethical charges and idea don't believe in any waiver to the customer and I have recorded every communication had with customers care and have been customer of idea since last 2 years and paid almost 60 k and now for the waiver of 2000 for incorrect bill they are not doing it I find it unethical like never before so idea is bound to give me justification on this orelse I would have to approach consumer court.

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Sep 12, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Aug 11, 2016

Idea Cellular Customer Care's response Dear Customer,

We would request you to provide us with your ten digit Idea mobile number for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Aug 12, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 12th Aug 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

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Comments

sethuvinit

from Ernakulam, Kerala

Dear sir,
i had submitted a request on 03 Aug regarding the same matter. but no action has been taken so i request to please take necessary action as soon as possible.

Thanking you

Vinid Kumar
[protected]

Idea Cellular Customer Care's response, Aug 12, 2016

Verified Support

Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care's response, Aug 20, 2016

Verified Support

Hi Vinid,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Yogesh