Idea Cellular — want to port my number out of idea

RajuRangachar

Address:

403401

Since end-dec, every time i send a message saying "port < my number>" to 1900 i get an immediate message from 1901 saying "upc cannot be generated as the mobile number is not configured. Please contact your service provider". Service provider customer care (Over phone) people put me off initially saying it would get resolved in a few hours. When i visited their office personally they said wait till jan 10. Now they are telling me to wait till jan 31. Why am i unable to port out?

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Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2020

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we request you to share us the screenshot of the error you're getting while generating UPC to assist you further.

Regards,
Prajakta

Jan 23, 2020

Updated by RajuRangachar I have updated with screenshot