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Idea Cellular

[Resolved]  Idea Cellular — wap download charges in bill

Address: 403521

My company has a corporate connection from idea and this month suddenly they have charged this "wap download" charges for one user. Bill details are below:
Account no. :[protected]
Invoice no. Gapo[protected]
Invoice date :23-jan-2018
Invoice period : 23-dec-2017 22-jan-2018

Charges for mobile no.[protected]
Vas usage charges
Description volume charges discount amount
Wap download 3 297.000
Total 297.000
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Mar 13, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Feb 10, 2018
Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. As per our record, we would like to inform you that you've been charged while using WAP service for the mentioned number. Also, the bill has been generated accordingly as per your plan, pack and usage charges. However, we suggest you to dial *121*46# or send an SMS as STOP to 593350 to stop the flash SMS.

Regards,
Lavina
 
2 Comments

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Comments

I have recharged my mobile with idea unlimited for 3 months.
But i am not able to use calls or data as there is no proper network coverage in my area "KTPS PALONCHA" power plant.

Please renew the network to avoid many employee customers.
Reply
Idea Cellular Customer Care's response, Feb 10, 2018
Verified Support
Dear Customer,

Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue along with your alternate contact number.

Regards,
Lavina
I have 40Rs in my balance . But I cannot call anyone & it's not coming incoming call ...
Yesterday I recharge my account 1000Rs. Still not yet come in my account.. please i need to know what happen.
Reply
Idea Cellular Customer Care's response, Feb 10, 2018
Verified Support
Dear Customer,

Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue along with your alternate contact number.

Regards,
Lavina

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