[Resolved] Idea Cellular — While converting postpaid plan into prepaid two times bill paid

maheshnimse

from Mumbai, Maharashtra

Address:

411038

Hi,
In 5 to 10 Jan 2017, I converted my postpaid (Two no, [protected] & [protected]) to prepaid. At 6th Jan 2017, I paid my bill which is 808.46 (Ref No[protected]. As it is registered for the smart play that's why again on 12/01/2017 paid 808.46.
Now my both card converted into the prepaid. I call Idea customer care but they weren't responding me in the correct way. I visit Idea gallery also but they also told me to go to the main branch.

Please help me to back my money

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Feb 25, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2017

Idea Cellular Customer Care's response Hi Mahesh,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Regards,
Abhijit

Verified Support

Jan 25, 2017

Idea Cellular Customer Care's response Hi Mahesh,

As per your telecon with our customer service associate, you can write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com.

Regards,
Abhijit

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Comments

jayant123

from Pune, Maharashtra

I got a message today that my balance is 2.34 rs and 3 rs deducted from my account. I didnt activate any scheme. before 2 yrs i got the same problem and they deducted 249 rs.
They are always trying to do wrong balance deduction. I tried to call them but after few minutes phone call automatically drop.

Idea Cellular Customer Care's response, Jan 29, 2017

Verified Support

Hi Jayant,

We deeply regret the inconvenience caused. Please reply with your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Regards,
Vicky

Idea Cellular Customer Care's response, Feb 2, 2017

Verified Support

Hi Jayant,

As per your recent telecon with our customer service associate on 2nd February 2017, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Maroof