[Resolved] Idea Cellular — without inform deducted money in my a/c balance

patel moin

from Surat, Gujarat

Address:

Bharuch, Gujarat, 392001

Respected sir

It is inform you that my name is yunush saiyed
From bharuch.

Today i was recharged in my idea prepaid a/c in ₹ 200/- but still without inform / actived service deducted ₹ 35/- in my prepaid a/c. I also fill in very bad. I'm not aspected to you and also i complain via calling (198 / 12345) in customer care but not received my call...

My transaction regarding information :

Mo no :[protected]Idea prepaid)
Last recharged : ₹ 200/-
Date : 26/07/2017
Deducted money : ₹ 35/-

Plz refund ₹35/- in my prepaid a/c. Otherwise i will complain to consumer court... And also i closed idea service permenantly.

So may i have requested you plz refund my rupees in fast time...

Thanx...

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Sep 1, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2017

Idea Cellular Customer Care's response Dear Customer,
As details checked, we would like to inform you that the said amount was deducted for Fashion World service. Also currently no VAS service is active on your number.
For any further assistance you can write us back at [protected]@idea.adityabirla.com or can call us on 12345 or 198.
Regards,
Rajat.