Idea Cellular — without my knowledge active mHealth service

r.malviya

from Delhi, Delhi

Address:

New Delhi, Delhi

Dear Sir/ Madam, I am Rakesh Malviya my Mobil no. is [protected]. I had rechared from 100Rs.few hours ago but I have deducted 75Rs.activation mHealth service without my permission and knowledge let me tell you that I have not activated such a service on my phone. I had called to customer care on 198 they told no option for refund. This is cheating from idea so i request the consumer court take a proper solution for it not only for me but also for peoples who suffer same issue.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 4th April 2015, we have thoroughly checked your Idea account details and it is found that the charges applied to you are correctly as per the VAS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular