[Resolved]  Idea Cellular — without permission deductions from idea

Without my permission, idea is deducting my balance from my prepaid account. I didn't buy any game. Right now, i'm using feature phone and it has only one game which is full and not on the trial basis. I got a message from 53010 that thank you for purchasing the iappgame. Enjoy and have fun [protected]@iappgame.com. Whenever i got this message, then everytime rs 10 deducts. I didn't buy any game. I called the idea customer care, they were saying that i had purchased the game but fact is that i didn't buy any game. My no. Is [protected]. Idea customer care is saying again and again that i've bought the game. Thay are not providing the solution. They are not refunding my deducted amount.
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Dec 17, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Nov 16, 2018
Idea Cellular Customer Care's response
Dear customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist. 

Regards,
Prajakta
Nov 19, 2018
Updated by Sameer Shrinivas Gad
if not reachable on idea number, you can call on [protected] anytime.
Complaint comments 

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Updated my idea 3g sim to idea 4g, i am unable to receive any messages from others friends, banks etc
Idea Cellular Customer Care's response, Nov 16, 2018
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further. 

Regards,
Prajakta

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