[Resolved] Idea Cellular — without subscribing receiving calls & unauthorised deductions of 5/- twice

shivpundi

Address:

Nanjundeshwara layout, Attibele, Anekal TQ, Bangalore, Karnataka, 562107

I have already called idea customer care & raised a complaint yesterday and today to customer care regarding unauthorised deductions of ₹5/- on receiving call twice (Date:[protected], 4.2 pm &[protected], 11.59am) from random numbers starting [protected] & [protected] but to no avail. Without consent of customer, company has been calling repeatedly on daily basis. Once you pickup the call you end up getting a sms stating ₹5/- has been deducted owing to sports download from one97 which i haven’t opted or subscribed till date.
Customer care gave me a number to dial 545454 to deactivate but again to no avail. Kindly stop this nuisance and loot with immediate effect. I am your customer from 2009. So, if do like this i will port to other service. I cannot tolerate this type of fraud. I am requesting you please refund the amount.

Was this information helpful?

No (0)

Yes (0)

Apr 5, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2020

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist.

Regards,
Prajakta