Idea Cellular — Worst network connectivity issue

Respected Sir/Madam, I am Nilesh Patidar using Idea cellular network number [protected] since last few years. my village is Appx. 2 KM away from Idea tower but Since last 1 years Idea tower network connectivity is not working properly and we are(my villagers) continuously facing network connectivity issues. There are Appx 500+ Idea cellular Network users. Everyday all the Idea cellular customer in my village are suffering due to poor range and connectivity. Sometime full day we are not getting network. All users are very upset with Idea network and facing daily big problem in connectivity. Recently our village faced flood problem. In flood we did not receive idea network for two days and on that day we are not able to connect with police and government body for any help. This is a serious issue and if any incident happen then Network provider should be responsible. we have complain many times regarding this problem in Idea offices But still no response came from their side.Now this problem is on worst case and we are planning for strong complain against Idea cellular network. and unfortunately some people are moving on another network. I request you to kindly do the needful. Thanks & regards, Nilesh patidar Vill+Post : Khajuriya Bina Block- Hatpipliya District - Dewas Pin-455223 Madhya Pradesh Number : [protected]
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Dear Customer,

We understand & regret the unpleasant experience with call connectivity. We'll check this and update u soon. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We tried contacting you on your Idea number but we couldn’t reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular
You were not able to connect due to worst network connectivity issue.
you also faced "out of network issue" because there is not Idea network for mobile users.
I hope you will co-ordinate with our area's Idea network office to solve this issue as soon as possible.
I would also suggest you to visit our area and check network signal strength. It is on worst level.

Regards
Nilesh patidar
[protected]
I have also submitted the same problem to Trai through a mail as a complaint. (Mail Id : [protected]@trai.gov.in)

kindly do the needful action as soon as possible.

Regards
Nilesh Patidar
Dear Customer,

We wish to affirm that your concern has been acknowledged and a complaint for coverage has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate on 25th Sept 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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