[Resolved]  Idea Cellular — Worst service ever

Address:

Ernakulam, Kerala, 682011

I am using booster Internet plan at Rs.255/- 10GB
for the last three months. As usual this month also I got a message that the plan will be auto renewed. I'm checking my Internet balance but the same is not reflected and plan is not activated so far.

I am calling customer care every day 2-3 times... your executives are so casual and unprofessional that they don't even care for customer. How many times I told them my problem but they could not do anything. Every time your server is down your executive tells stupid stories. When I asked for transferring my call to senior executive they say we don't have any senior available with us. Some of the executive told me to pay the bill of December 2016 once again and then call the customer care. How weird Idea could be.
Everytime I call customer care I have to narrate full story to each of them.Plus, Your executives don't understand any other language than malyalam.

And this is not the first time it is happening with me two months back and also the behaviour of the idea customer care executive was so disappointing.

I do you should stop telecom services and retrench such illiterate useless people.

Sanjeev Kumar
[protected]