Idea Cellular — Wrong amount billed by idea!!

Address:

Gandhinagar, Gujarat, 382421

Hi there,

This is to update you that i am an idea postpaid customer for last 14 months and i have never ever been a defaulter (Never even paid the bills after due date).

I went to one of your store in suman towers (Gandhinagar) and asked for a plan change and asked for the details for the bill calculation as i was willing to take another plan.

Your representative said that it's charged based on your daily charge of the plan multiplied by days accessed under that particular plan. So per the calculation:

499/30 = 16.63 per day charge

16.63 * 8 (Days under 499 plan)= 133.04 (Should be the billed amount for 8 days)

Where in when i checked the unbilled amount it says 1475 rs which is absolutely rubbish. Now when i confirmed from your customer care executive they have no satisfactory answer. When i insisted and checked with multiple questions then they simply said a statement that i was given half information by their representative in the store.

Also, i asked them to deduct the 200 rs amount which they took from me while doing the mnp (Transfer from other network) for my connection and they say their database does not show the 200 rs in my account.

I have decided that i am going to file customer care complaint against idea for their bluff.

This is a reward for a customer who has been absolutely honest for his own commitments to idea.

I am not going to leave it here, i have decided. I carry the receipt for the 200 rs and i am going to customer forum, grahak seva, trai or anywhere possible.

Thank you!