Idea Cellular — Wrong bill and threatening

Address:

Hyderabad, Andhra Pradesh

I took a post pid GSM SIM from Idea no. [protected] in the month of Dec 2014..I opted for 99/- plan. I had applied for a waiver for internet in April. RS 800 has been charged for it for 8 gb internet although i have used only 4 GB .But the same money RS 800 has been again charged next month also when i saw even though 8 GB rental was charged on again i had some money deducted for internet . I immediately told customer care and even made complaint through portal. when i got call from customer care on my other no i told them this issue they either hung up the phone or said to me that they would be calling afterwards. Later they told me to go to the head office. After that I kept on caling customer care the no from which call is coming but all the time they did the same. Now Idea has refered my case to its legal forum in Delhi and told me to talk with Vikram phone no. [protected]. He threatened me that you pay the bill or FIR is being lodged against you with a penalty of 15000/- and arrest warrant. I told him that I am ready to pay the bill but I will pay the actual bill which I have used. I have all the bills with call details and complaints that i have made. This is a purposely done cheating by Idea. Sir, I am very much worried so, please do the needful at the earliest