[Resolved]  Idea Cellular — wrong bill copy

Dear Customer,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Reply from IDEA

Dear Customer,

Greetings of the day!

This is with reference to your email regarding billing charges.

As per telephonic discussion with you on [protected] please refer your invoice number [protected] issued on January 03, 2015. The total amount due reflecting on the page number 1 is Rs.510.63/-.

Please refer your invoice number [protected] issued on February 03, 2015. The total amount due reflecting on the page number 1 is Rs.1138.13/-.

The charge of Rs.1019.50/- is reflecting for GPRS usage of 100000KB done from your Idea connection charged at 10p/10KB during roaming in Jammu and Kashmir.

Taking into consideration the above, we wish to clarify that the charges levied are found to be correct and are levied in accordance to the usage done from your mobile number.

Further, the services towards your Idea connection are barred due to high usage with effect from February 05, 2015.

We expect our customers to make a short-term payment when usage crosses the credit limit assigned to an account. As the unbilled amount on your mobile number has crossed the credit limit, please make an interim payment.

Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.com

Thanks & Regards,

Mehul Soudagar
Customer Service Team
IDEA Cellular Limited

Hi,
I am not getting understood that Roaming data charges is applicable while I have 3g plan.
No any messages from idea about expensive Internet charges. How would customer know about it?
If you send any sms or any information... I am sure that customer never run internet in roaming... fake data charges in roaming...

New Bill not received yet without unnecessary data charges.

Thanks
Jitender Kr.
[protected]

Dear Customer,

As per your telecon with our customer service associate on 10th February 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Hi,

Mobile Number [protected]
Payment Status Success
Reference Number BCMP[protected]
Payment Date Tue Feb 10 13:08:31 GMT+05:30 2015
Amount 1138.00
Comments The Payment for mobile number [protected] was successful.

I am not satisfied but still amount has been paid.

BAD EXPERIENCE WITH IDEA CELLULAR LTD.

Thanks
Jitender Kr.

Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for billing has been initiated by us; under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular