[Resolved] Idea Cellular — Wrong billing and wrong internet / sms charges

sudhakar_n2

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

I am Having 2 Idea Connection with 1) [protected] and 2)[protected]. Without any request they have activated GPRS on both my mobiles. Previously when they activated I requested and they have disconnected again they have activated GPRS without any request. They have charged Rs.80 as gamepid20 SMS charges and Rs.98.16 as Internet usage charges + Service Tax. For [protected] they have charged 61.04 + Service Tax as Internet Usage charges which I have not used. There is lot of wrong billing in both. The Service part is also very worst from IDea cellular. For previous complaints to customer care there is no response from them.
Action has to be taken against these companies.

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Aug 13, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused to you. We wish to affirm that your concern has been acknowledged and your complaint for billing has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Customer,

We wish to inform you that your complaint for billing has been resolved. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular