[Resolved]  Idea Cellular — Wrong billing

Address:

Bilaspur, Chhattisgarh

Ir, I took a post pid GSM SIM from Idea no. [protected] in the month of March 2015.I opted for 299/- plan but the dealer purposely changed the plan to 1299/- without my information. When the SIM was activated Idea customer care did not intimated that 1299/- plan is been activated on my said phone number. I made only 5 calls from this number in the first month as to restrict it to 299/- plan. But when the first bill was sent to my mail ID it was of 756/-. I was shocked and called customer care when I came to know that 1299/- plan has been activated on my phone no. I immediately told customer care to stop my services but I was told to go to showroom for stopping the services. I contacted the showroom they told clear the bill then only services will stop. After that I kept on caling customer care but they never stopped my services but kept on adding the rental charges. Now it has accumulated to 2999/-. Now Idea has refered my case to its legal forum in Delhi and told me to talk with Ashwini Mehra phone no. [protected]. He threatened me that you pay the bill or FIR is being lodged against you with a penalty of 15000/- and arrest warrant. I told him that I am ready to pay the bill but I will pay the actual bill which I have used. In this three months I have only made 05 call from this number that also in the first month. I have all the bills with call details. This is a purposely done cheating by Idea. Once a bill is not being paid in the first month then also they kept my number activated so that add on rent can be taken. Sir, I am very much worried so, please do the needful at the earliest