| Address: | Pune, Maharashtra |
Hi,
I had changed my idea mobile plan to Easy Share 999 in October-2013. This plan has Rs.999/- rental & 5GB of free 3G data usage. From october-2013 to march-2014 i was getting wrongly charged. Every month i had to raise a complaint. Finally, the issue was resolved.
But to my SHOCK, today (23rd july) new bill was generated for the amount Rs. 7929.85/- and all my services were stopped. When i called the customer care number they plainly refused to take any complaint and blatantly disconneted my call. Not even a single customer rep understands this Plan and they are not ready to listen to the customer. Finally, after making atleast 4 calls to customer care, my complaint(IdC1-[protected]) was taken. But my services were not started and i was asked to pay the complete amount or wait till 30July without any services.
Again, i had to talk to another 2 customer care reps my services were activated for only 24hours.
Please can i understand WHAT IS MY FAULT? How can i file a complaint against each of the representative i talked to ?
The response to this email will decide if i will continue to be Idea Customer.
my mobile number ([protected]) Was this information helpful? | 
We regret the inconvenience caused to you. We wish to affirm that your concern has been acknowledged and your complaint for billing dispute has already been initiated by us under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular