Idea Cellular — Wrong billing information

hitjhawar

from Indore, Madhya Pradesh

Address:	Bhopal, Madhya Pradesh, 462016
Website:	Idea

WAP Download Sr. Date Time Content Volume WAP Sr. Date Time Content Volume WAP No. hh:mm:ss Description Charges No. hh:mm:ss Description Charges 1 17-Dec 15:37:26 MP242F3D2c[protected].00 2 17-Dec 15:40:59 MP242F3D2c[protected].00 First of all, WHAT IS WAP Download ? No one knows, even at IDEA customer care, people dont know. Secondly, They say something we download from browser. In Apple phone which we are using, nothing can be downloaded just like that. Thirdly, in three minutes difference how can we download anything. two times and that too the same content. Fourthly, they can anytime levy a charge saying WAP downlaod and then can get away with the same. This is absolutely wrong billing added to my bill

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Comments

hitjhawar

from Indore, Madhya Pradesh

If asked for explanation, they say we have charged correct.

Thats it. No reason, no notification and what on earth can be downlaoded in simultaneously 3 minutes difference.

Absolutely Cheating

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We understand your Idea mobile bill concern and regret the same. Please message us your Idea mobile number and alternate contact details through Facebook for further assistance. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular