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Idea Cellular

Idea Cellular — Wrong call bill charges from prepaid for Rs.46.18

Address:Gautam Buddh Nagar, Uttar Pradesh, 110058
Website:www.idea cellular

Dear Sir, I have received information in my prepaid amount on 1st March at 12.30 PM that Rs.46.18 has been charged for the call made at 11.48AM on mobile number [protected]. But i have not made ny call to this number. I have contacted customer care Idea and informed the matter in telephone and also sent mail to customer care idea aditya birla ande Applite. aditya birla. But every has replied tht the call was made and they have debited /deducted Rs.46.18 from my prepaid amount. Thiis is not correct. When I have not made any call for 46.3 minutes as per their records. I humbly request you to take necessary action to refund the amount to my mobile number [protected]. Thanking you, V..NARAYANA IYER B3B/40 B JANAKPURI NEWDELHI 110058
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complain about Idea cellular wrong call deducted in mobile [protected]
Reply
Dear Customer,

We regret the inconvenience. Your contact details are with us and we will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

As per your telecon with our customer service associate on 7th Mar 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular.
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