[Resolved]  Idea Cellular — Wrong commitment : Waiver Off

Address:Gurgaon, Haryana, 122001
Website:www.ideacellular.com/customer-care/contact-us

This is regarding for wrong commitment form your adviser.I got a call on monday(21st march) from this number [protected] and executive name is pooja in afternoon regrading for my bill payment of my number [protected].My pending bill is rs 1310. She said me i will get waiver-off of 300 rs if i make payment instant of rs 1010 and said i will get waiver-off confirmation with in 4 hour and i paid 1010 rs from my credit card. But i do not receive and confirmation from you end.On next day i am getting a call from adviser again and again regarding for the bill payment.Yesterday i also get the call for pending rs 300. After that i call on toll-free number 12345 and executive saying me i am not getting any waiver-off and their is not any request register for waiver-off.I sent a mail on [protected]@idea.Adityabirla.com.. But i am not getting response from their end. Please give me solution asap.
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Aug 8, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate on 30th Mar 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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