[Resolved] Idea Cellular — Wrong Deduction of money

Anvesh Chouhan

from Roorkee, Uttarakhand

Address:	248007
Website:	www.ideacellular.com

I am an Idea customer and on[protected] I have recharged a plan of Rs.243 with talktime of 243 Rs and 3GB 4G/3G data valid for 28 days ad without informing me Idea deducted 200 rs from my main balance. I have also registerd a complaint on customer care they said that they will refund the money regarding wrong deduction of the money but they actually didnt refunded a single money.this was a complete fraud and I am very dissapointed with this issue of Idea .I have not expected this kind of service from Idea .from now onwards I will not prefer idea and wont recommend anyone to purchase or to switch to idea.

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Apr 16, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2017

Idea Cellular Customer Care's response Hi Anvesh,

We regret the trouble with your prepaid balance. Please allow us some time to check and revert with an update. You can also call 198 from your Idea mobile for further assistance.

Regards,
Abhi

Verified Support

Mar 16, 2017

Idea Cellular Customer Care's response Hi Anvesh,

As per your telecon with our customer service associate on 16th March, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Abhi