Idea Cellular — Wrong deduction of net balance and talk time balance also

Address:

Bhavnagar, Gujarat, 364001

Amount is being deducted without any reason, my phone is not in use even then the money is being deducted, i would like to change the company is my amount is not given me back. The amount was deducted today on 12.6.2017 at about morning. This was happened with me more than 3 times in last 6 months. Even i couldn't contact customer care from last 12 hours. They don't receive phone of customers. Please need helpful in this matter. I cant believe that idea company can do this with customers.. I hope you will treat my problem seriously.
Thank you sir..