| Address: | 411057 |
| Website: | idea |
Really shocked and frustrated to see my idea postpaid bill. [protected]
I am using idea services from last so many years, the reason for being with idea is that they are always transparent in charging customers.
But now they have changed... And trying to fool people with their cheat tricks.
Usually i get around 1000 rs bill per month.
This time i got 4000+ bill, i checked the bill and noticed that i have been charged 2700 for my data usage, however nothing different or additional data was used as compared to previous months.
I called customer care 7-8 of times but didn't good any justification for this...
I mailed them couple of times.. Still no one replied... I only got automatic replied with below reference numbers :
Email reference id reference id e1-[protected]
Email reference id reference id e1-[protected]
My usual monthly plan covers 2 gb usage... Apart from that i activated 1 gb per day offer plan.
As per the customer care executives... I myself asked them to deactivate my usual plan and confirmed to charge me on pro ration bases... For 7 days 21st to 27th...
And they charged me 2700 rs extra for 6 days net usage on pro ration basis!!!
How does that makes sense!!!
Surprisingly... My bill says i have only used 1.81 gb only in that month...
So as per them... I had all my plans activated from 1 to 21st... And then from 27th to 31st... And for remaining 6 days in between they have charged 2700 rs..!!!
Can't believe this...
4619 rs bill for one month and 2700 rs only for 1.8gb data usage!!! That too with so many data packs on my plan.
This is forcing me to switch to other operators, and also i other idea connections at my end.
Not even a reply on emails... What is the use of raising queries on calls and emails...
This is the last option to raise concern in this forum.. Else... I am forced to switch my all idea connections to other operators...
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