[Resolved] Idea Cellular — wrong gprs added to bill

[Resolved] Idea Cellular — wrong gprs added to bill

A aishna mahajan from Chandigarh, Chandigarh

I am using idea postpaid for the last 8-9 years. Last month i got idea bill consisting of Rs. 500 (approx.) GPRS usage charges in one day. I have never activated data through IDEA in mobile setting because i am using 4G services from another sim in which data is activated 24 hours in my mobile settings. I have called customer care but they are least bothered. Also i send mail to them but poor response. It seems that they are least bothered in solving the problem. Was this information helpful? No (0) Yes (0)
Nov 26, 2019 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Oct 25, 2019 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused. As per our record, we've informed you that your bill has been generated as per usage charges and plan rental. Hence we request you to clear all your dues to avoid the inconvenience. Regards, Prajakta
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