[Resolved] Idea Cellular — wrong information given by agent jyothi

Chintala Sreenivasulu

Address:

2-3, R.KURAVAPALLI, PULICHERLA MANDAL, 517501

I màde a call to idea customer to know the "stores are open or not today"..
So your agent given information that "stores are open today"...

I confirm with the 3 agents by calling 3 times to customer care... And confirm with them...

After travelling 160 kms.. I reached. Store which is not. Open...in tirupati

I searched another branch in same city..
All stores are closed today...

After again i called to customer care i asked weather stores open or close???

They replied that "sorry sir stores are not be open today and tomorrow"

We traveled 320 kms... By ur wrong information...

I want response from this...

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Feb 19, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2020

Idea Cellular Customer Care's response Dear Customer,

As per our communication, we've informed you that your concern was raised and the same has been concluded that we have shared the feedback to our respective team.

Regards,
Prajakta