[Resolved] Idea Cellular — wrong recharge balance came

Mou Sadhukhan

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700102

My mobile number as well as the chart is showing the sms pack of 33 for idea which will give you 350 sms balance but when i recharged it, it gave me 500 mb internet pack instead of sms balance. I want my money back. A fraud company shows wrong information.. Customer care is so worthless. When i asked the customer care it told me that i am wrong they told me to see it again then when i told it again they said the offers has been changed. But it didnt. It still shows me the same.. They dont solve your problem instead of that they gives slangs

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Feb 12, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our communication, we would like to inform you that your concern has been raised under complaint no:[protected], which is expected to be closed by 14/01/2019. Your patience & cooperation while we work on this, is much appreciated.

Regards,
Prajakta