[Resolved] Idea Cellular — Wrong service activation and deduction

Prasanna Umalkar

from Igatpuri, Maharashtra

Address:

Buldhana, Maharashtra, 443301

Without my permission, Idea is deducting my balance from my prepaid account.I didn't buy any game. I got a message from 53010 that Thank you for purchasing the iappgame.Enjoy and have fun [protected]@iappgame.com.Whenever I got this message, then everytime Rs 3 deducts.I didn't buy any game.I called the idea customer care, they were saying that I had purchased the game but fact is that I didn't buy any game.My no. is [protected]. Idea customer care is saying again and again that I've bought the game.Thay are not providing the solution.They are not refunding my deducted amount.

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Jan 14, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2016

Idea Cellular Customer Care's response Hi,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Regards,
Esther

Verified Support

Dec 14, 2016

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate on 14th December 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Esther