[Resolved] Idea Cellular — wrong unbilled amount

JENIS BERA

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411014

Hello,

I have ultimate 499 plan activated under my mobile number [protected] in maharashtra region. According to plan i get unlimited 2g/3g/4g data and additional 1 gb data per day. This plan is activated on my number since 15th july, 2017. Now just in 6 days my unbilled amount is showing as 3382 rs/-. How can it be this much amount where my monthly plan is of just 499 /-. I don't have any other service activated on mu number which i have verified from idea app and website. This is not acceptable. Please look into this and resolve the issue.

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Aug 30, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2017

Idea Cellular Customer Care's response Hi Jenis,

Please accept our apologies for the inconvenience caused to you and delay in response. As per details checked and found, the charges are applied for VAS subscription, data offer, late payment charges, SMS and Jackpot offer with Tax added.You may write back to us at social media or [protected]@idea.adityabirla.com for assistance. Please contact 198/12345 for further services and complaints if any.

Regards,
Meeta.