[Resolved] Idea Cellular — wrongly charged for call to 055181.

Jin1995

Address:

Thane, Maharashtra, 400604

My mom has a postpaid billing service for her idea sim card
The billing amount was unusual and a bit too much for the month of december 2019, the bill was generated in jan 2020.
On enquiring about the same with the customer care they mentioned an outgoing to 055181 was done for 25 mins on 25th dec 2019 and was not done from our end. On complaining about the same they have registered a complaint which they said will take a week to get it resolved.

The amount is added for no reason or for extracting money from consumers.

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Feb 18, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2020

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta