[Resolved] Idea Customer Care — Juice up service activated and charge 150 re | |||||
Today 08/6/2016 6.13 pm company activated the juice up service and charged the 150 Rs. when i notice the sms I immediately call to customer care and discuss the issue but they told me it activate through internet but i am not activating such service even i dont know about this service...how can they answer me like u click on any advertisements and it activated. I give the example of bank money transfer they confirm request through OTP and then transfer money. pls idea cellular company look into this matter and refund my valuable money. My idea no is [protected] and dont make the people fool. Name :sharad kadam Was this information helpful? | |||||
Aug 27, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jun 08, 2016 Idea Cellular Customer Care's response Dear Customer, We regret the inconvenience caused. We have your contact details. We will get back to you shortly. Thanks & Regards, Customer Care, Idea Cellular Verified Support Jun 09, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate on 9th June '16, we wish to affirm that your aforesaid concern has been discussed and addressed. You can write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com Thanks & Regards, Customer Care Idea Cellular | |||||
 1 Comment | |||||
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My mail id is [protected]@yahoo.in and my connection is postpaid and my mobile no is [protected]. There must be two way communication through sms to activating this type of service(juice up). And i am not sending any sms or click on any webpage to activate such type of service through internet. After that I am very disappointed from ur customer care support i am trying to discuss this issue with ur senior and employees but they are not understanding and told me ur activating through internet so i request them i dont want this service u deactivate it. but they told me we deactivate it but can't refund ur money.. the name of the person i have discuss regarding this issue is Mr. Yogesh and Mr. Ishwar. After service activation msg I immediately make a call and request them to deactivate this service. so please look into this matter and resolve it and refund my 150 Rs.
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