[Resolved] Idea — Data balance deducted | |||
I have been recharging my idea no [protected], every time with 298, 2gb unlimited. I did it this month too. 3 days earlier i got a msg that a 3g pack is activated for 3 days, which i have not done, any free recharge app has done it. I dont know who has done. I thought its a promotional offre from company. Today that pack is finished and my main balance deducted and it become zero plus my data pack also not showing anything, who is responsible??? I called customer care 12345, that stupid fellow instead of listening to my compliant, gave me useless reponses. Than i called 198 and that customer care kamlesh also gave me a response that my data is lapse, i saked why so he gave a copy pasted response, company policy, on asking him 4 times about senior executive email, he transfered my call to a person saying that he is senior. Wasting another 15 min, he also said that data pack is lapsed. I want to ask one simple question that who is responsible of my 300 hard earned money??? Plus there is no information about senior executive email addreses. I dont think so this complaint they will rectify but i will surely take this matter to consumer court as i have recoreded both customer care responses. Was this information helpful? | |||
Sep 4, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support May 17, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate on 17th May 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Thanks & Regards, Customer Care, Idea Cellular | |||
 9 Comments | |||
Comments
why my complaint marked as resolved?? although i only get a confirmation email from https://www.consumercomplaints.in that my complaint has been forwarded.
Kindly stop sending flash messages to my number [protected].pls stop
Sir
I have lost my idea mobile [protected]. Kindly trace this mobile and inform me
Thanking you
A girl called me from idea, and again repeted the same story that we can't do anything. She dont even want to listen to my problem that I have not recharged 31 rs 3g pack. I received a msg of that, and I supposed that it's a promotional offer from company. Now she is making me guilty that I have done wrong instead of giving me back my data balance, I'm not begging to this looting company I'm just demanding for what I have paid. Moreover, girl herself called me from a number in which her networks are not coming and asked me to come out in open area and talk. What kind o[censored]nofficial behavior is this from all customer care till this girl. I want a email or ph number of official senior person. And I'm reporting this issue to TRAI and pehredaar also. Pathetic service.
If anyone knows whom to address this complaint kindly let me know. I suppose this is not my case, they are fooling and looting many o[censored]s. We have to unite and support each other to protect our hard earned money, these big companies are openly looting our money and and the customer care they have appointed also doing a worst work, the girl called me was rashmi and the customer care executive to whoom I called was kamlesh. Do company will take any action against them??
Now they will mark complaint as solved where the situation is different . they have looted my money. Can I file a fir against them???
See the bull reply of this customer care, copy pasted . what she discussed that of their looting policy. She never said that idea will do anything.
Yes a kind customer care called me and again told me same story but in polite words. Still he can't fulfill my demands and I'm again left behind with my complaint. No solution he has to give me. He said he can't do anything. I will leave idea network and I want all of you readers to file complaint in consumer court and TRAI so that these company learn a lesson.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.
Thanks & Regards,
Customer Care, Idea Cellular