[Resolved] Idea — Data pro rotation charges

Suhail E

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560064

My name is suhail e and my idea postpaid mobile no is [protected]
And I was taken 350 rupees 2.5 gb addon pack after completing 2.5 gb I was taken another 200 rupees 1gb data pack after 4 days out going calls bar and I was checked in my idea app their ideas showing 2434 rupees unbilled amount the same day out going call are bared I was called soo many time to costumer care but they are disconnecting calls after 24 days now 16 march 2017 morning I was checked I was same and after called customer care I was raised to 4176 rupees I asked the why its happens they are telling data rotation charges

But the main reason is they didn't informed me about high usage my credit limit is 1800 but its crossed 2000 rupees
How it possible and I am uploading all 3months usage bill of data each are 10 gb used but no pro rotating nd fro 3.68 gb pro rotation charges and I'm uploading their pack activating selection no information for pro rotation

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Apr 21, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2017

Idea Cellular Customer Care's response Hi Suhail,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Regards,
Abhi

Mar 21, 2017

Updated by Suhail E Idea why are calling if you don't want to speak simply calling and dropping call 😣😣😣😣

Verified Support

Mar 21, 2017

Idea Cellular Customer Care's response Hi Suhail,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Abhi