[Resolved] Idea — Dedicating currency without my knowledge and giving fake promise

Avinash M G

from Hyderabad, Telangana

Address:

560100

Idea as dedicated my currency more than twice in this month. I called many times first they disagree to credit the cash.afterward they said will credit 60rs which is happened on 21st Feb before that they have dedicated 60rs and saying we cannot do anything which happened before 24 hours. I spoken till manager simply they telling it will credit 24 hour from 21st Feb. But till now I haven't received any currency to my number

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Apr 5, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2017

Idea Cellular Customer Care's response Hi Avinash,

We regret the trouble with your prepaid balance. We'll get in touch with you soon with assistance. You can also call 198 from your Idea mobile for further assistance.

Regards,
Mak

Verified Support

Feb 26, 2017

Idea Cellular Customer Care's response Hi Avinash,

As per your telecon with our customer service associate on 26th February 2017, we wish to inform you that we are working on your concern & shall revert to you at the earliest.

Regards,
Suhas

Verified Support

Mar 02, 2017

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Tudor