[Resolved] Idea — Deduct my balance with fake reason.

Bhavya raj soni

Address:

Udaipur, Rajasthan

Sir,
My mobile no. Is [protected].
Today idea deduct my 100rs balance with fake reason. He says that he deduct my balance becauce of i have use internet without pack. But i recharge 95 rs 1 month 1gb internet pack on 27 july and i use less then 1000 mb till todays date. So why they deduct my balance. I need justice in this case. And 1 month ago they also cut my 200 rs balance. And if my internet pack is end then why they not give me warning sms.I need justice.
Thank you

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Aug 5, 2021

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We sincerely regret issue with your prepaid balance. We'll get in touch with you soon with assistance. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the use GPRS without plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular