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Idea Cellular

Idea — Deduction of balance

Address:New Delhi, Delhi
Website:Idea

Sir I have been using no [protected] which i recenntly ported in idea. I recharged my no with 655 unlimited data recharge four days back then again i recharged my no with 97 topup after getting a message from idea for 1 gb. But once after using 1 gb data my balance of rupees 165 also deducted from my account and the previous recharge also lapsed due to the rs 97 recharge since i was not informed for this i need my previous data of 3gb and balance of rs 165 as well .i switched my no to idea expecting better services from your company
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Comments

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
U can contact me anytime between 12am to 11pm
Reply
Dear Customer,

As per your telecon with our customer service associate on 21st Sept 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

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