[Resolved]  Idea — Idea 3g Making Fool

Address:Dewas, Madhya Pradesh

You say no " ULLU Banawing " but i need to show you mirror of the missing technology you have to cop up with ethics. I dont need any money rebate from you but i want to tell you Dont fool people. the issue is money credited is not just an action its a money which is in your bank account. HI, I have recharged on my number : [protected], for data pack for 24 rupees to check if number is correct and after that I did recharge for 640 for unlimited data. due to fault at Idea Server my pack of 640 got activated first and pack of 24 rupees activated after that. this cause my pack of 640 void. its not my mistake. why would i recharge 640 pack first and then 24 rupees after that. now when i called customer care I spoke with MR. deepak at my number [protected] at 1:00 pm IST, I was going to migrate all my family numbers to Idea from Airtel, and thanks for Mr. deepak i won’t ever buy service for Idea and will ever recommend any one. I did a recharge of INR 24 on my number [protected] around 9 Pm and after one hour I did recharge for 649 on the same number for 3G pack. Now due to some technical error in your system the pack of 649 was not activated and when i asked Deepak to give me in written the reason for such silly mistake, He was saying me that we won’t give you any thing in written and also you won’t get any benefits for the pack of 649. This is not just the matter of Rupees 649. its the matter of Moral ethics and how you manage your organisation. So the point is money given by customer is not just a action on your software, unless he consume complete benefit of the money he gives you. you have no right to void his service. Dont ULLU Banawing :) I dont require any money back but change your policy.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 9, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer,

We wish to inform you that the charges applied to you are correct as per the GPRS plan assigned. Moreover, we would like to inform you that your recharge amount of Rs.649/- benefits are lapsed due to another data recharge amount of Rs.202/-. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16713
    Pending
    792
    Resolved
    9872
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information