[Resolved]  Idea — Idea 4g

Website:www.ideacellular.com

Company has provided me 1 gb 4g data for converting my sim to 4g, *125*9# is the data check no. for 4g only, it is showing 1 gb data, but when i tried using it gave me 2g speed, i called the customer care 2 times, first time they said its a setting problem, i checked all settings, it was all ok, second time they said i have used all data, i have moto g 3, its a 4g handset, i had 4g network in bilaspur (chhattisgarh), and if i am unable to get 4g speed how i can i used 4g data, and if have used all data why is it still showing 1gb data left, i also made contact with idea office, they said to fix the network in auto mode, and wait for 1 day it will start 4g, my 4g data last date is 03/04/2016 and and i have converted my sim to 4g on 30/03/2016, and todays date is 02/04/2016, how much days i have to wait to start 4g, i have data but i am not able to use it, the second time customer care representative Mr. Ajay didn't check anything and said i had used all data, he also freely told me that if i want to go to any consumer court forum i can go, this type of self confidence they have in themself,
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Aug 7, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused. Please share your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

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