[Resolved]  Idea — idea company is doing fraud with customers by activating vas automatically

Address:

123001

Today on 23 dec. 2017 i had internet balace of about 1gb and main account balance was around 54 rupees and i was using facebook app suddenly i got a message regarding vas activation and deducting balance of rs 50. Then i call customer care and tell about this unnecessary deduction and they took my time around 15 minutes and then refunded my balance.
Again i got a message regarding 5 rs deduction i again call and they refunded.
But again 50 rs has been deducted and i again i call them and they said your balance cannot be refunded as you have download an app/games whatever i don't know and i said to them i never ever click on the junky popup's of your company regarding services activation neither i open your ideagames app and i did nothing that is liable for balance deducation.
Also the customer care executive was very rude.
They did not agree with me and they said you have download the app.
And i am very very angry regarding this fraud of idea company.
And going to port out with this fraud company.
And maybe they earn crore's of rupees by doing these types of fraud with other idea customer in whole india.
I am also going to post this in other platforms in internet.
And going to mail trai about this fraud of idea company.

So guys if you are using idea internet services make sure you have not more than 5 rs balance in your account until you don't want to lose your balance.