Idea — Idea complaint[protected] closed without resolving without refund

Address:

Jaipur, Rajasthan, 302018

My complaint with complaint number[protected] is being closed without resolving it.
First of all its their fault of charging rs 50 from my account without any valid reason for the reason they call --"incorrect charging".The complain got registered on 29th march.
Secondly they give false promises to resolve it by 30th march 10:17:00am.
Snapshots attached at the end
31st march i talked to customer care regarding my refund he mentioned because of internet connectivity there is a little problem in sending refund from past 1-2days and that refund would be done soon.
Then i get a sms saying your complaint no 1-[protected] has been resolved.You interacted with pratyush_kumar if satisfied please type y else n.I send n since my complain has not been resolved.I get a call from [protected] asking me justification of why i had sent n in sms.I conveyed the entire thing to her.But she continued to give unnecessary and point less information.
Then today i checked for my complaint status it started saying that the service request id is invalid.Overall they have harassed me to an extend that i cant be explained in words.