[Resolved] Idea — Idea mobile number not activated after 5 days of waiting

El Gee

from Pune, Maharashtra

Address:

411017

My new Idea prepaid connection - [protected] is not activated even after submitting all the required documents and waiting for 5 days. There is no communication from the service provider on the issue they are facing in activating the number. Tried calling customer care but it never gets connected. Tried tweeting the customer care on twitter handle @idea_cares multiple times but never got satisfactory response. The person through which I bought the sim is telling me to switch to some other service provider - such is the state of apathy towards customer. My alternate number is [protected]. If Idea people seriously want to resolve this issue, they can contact me.

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Aug 27, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jul 08, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular