[Resolved] Idea — Incorrect charges for std calls

HarryKool

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411057

Hi,

I have a wipro corporate plan t-655 & the plan shared to be by the idea desk set up inside wipro campus says 50 paise per min where as i have been charged rs.1 per min. All the required details like my corporate id proof were shared & i chose the plan of t655 ie., 149 rental per month.
When i checked with the idea help desk inside my office, they asked me to drop a mail to [protected]@idea. Adityabirla.Com & the issue will be resolved.
Now, when i spoke to the cc rep for incorrect/excess charges he says that it is not a wipro corporate plan & as per the plan the charges are correct. There has been no response to mail.
This is clear case of fraud & cheating.
I was shown one plan & in the system the plan/charges are different.
I have attached the corporate plan for your ref.
Request you to kindly take appropriate action.

Thanks,
Best regards,
Harish

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May 28, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the unpleasant experience. Kindly provide your Idea mobile number and alternate contact details, so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Aug 14, 2016

Idea Cellular Customer Care's response Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular

Aug 15, 2016

Updated by HarryKool Sorry I did not have phone with me since 1 week...I can be reached anytime today...actually eagerly waiting for your call.

Aug 31, 2016

Updated by HarryKool The issue has been resolved by Idea & now I have been charged 50 p/m for STD calls & I was informed that whatever incorrect charges that had been levied on me from Dec'15 will be reversed in the up-coming bill.
Thanks!
Harish

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Comments

HarryKool

from Pune, Maharashtra

Before posting my complaint I have already called 198 & addressed the concern but that was not helpful & they closed the complaint.
Service Request number C1-[protected], C1-[protected], C1-[protected], C1-[protected], C1-[protected], C1-[protected]
Email Reference Id E1-[protected], E1-[protected]
Based on these service requests you can get my idea contact details.
The corporate plan given to me has been already attached & sent to you in this forum as well as via email.
Let me know if you require any further details.

Idea Cellular Customer Care's response, Aug 12, 2016

Verified Support

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular