[Resolved]  Idea — international roaming not activated

Address:

641002

My international roaming service was not activated when i reached singapore on 29th of june. I complained about this several times to the customer care. I was very dissatisfied with the customer care as they were not at all informative and professional. They told that i need to contact the local (Singapore) network provider m1 to activate the roaming service which was not the right solution. Such a stupid solution to ask the customer to approach your telecom partner without any reference. I tried that too since i am tired of calling the amateur call centre of idea.

As expected, m1 has said that it is not their responsibility. I even spoke to a senior person (???), he calls himself as such, vijay in idea tamilnadu. One of the most stupidest and rude person i have ever spoken with. Even after providing my singapore contact number, no one has called me so far.

This has happened again this month and they are doing the same. Someone suggest me on how to escalate this to telecom minister