[Resolved]  Idea — invalid deduction of balance and barring from customer care service

Address:Ahmedabad, Gujarat

sir, I am a new costomer to idea, my number is [protected] I took this SIM in search of better assistance and honest operator. and unfortunately idea stands no where on my hopes..actually I am using a data plan in which I am still left with about 900 mb 3g data. I was just surfing net n I had a balance of about rs 12 . after some time my balance became nil.and I surfed net oNlY after assuring about the left internet volume..I complained in customer care but they said making excuse of server down dat I should call after 2 hrs I again called n had the same ans again.and now they have barred my number so that I cant contact them. I have never seen such a fraudulent operator.I request u To take a strong action against the most fraud cmpny of the country. its so irritating to b a cobsumer of such a begger company. please help me. n direct the cmpny to refund my money back. yours sincerely Shivam bhardwaj [protected]
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May 23, 2016
Complaint marked as Resolved 
I chanhed my sim n got a new docomo sim all resolved
Feb 26, 2014
Updated by shivamrese
No action yet even they are not giving me details
Complaint comments 

Comments

Dear Customer,

We regret the inconvenience caused to you. We wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
No action has been taken yet.
Irresponsible..n Theif
Dear Customer,

Your complaint for wrong deduction has been resolved and we would like to confirm that the charges applied to you are correct as per the GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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