[Resolved] Idea Money — Cashback not received

nexus1986

from Sirur, Maharashtra

Address:	Indore, Madhya Pradesh, 452001
Website:	Idea Money

I've not received cashback on the payments done thru Idea Money. As checked on the website offer is available till 31st Mar 2017 but when i'd written to idea money team they said offer expired on 16th Mar. When i told them on your website it's updated 31st Mar then how come you closed the offer on 16th mar, it's clear cheating and false representation to customer.

Mobile number [protected] and [protected]
Date of Bill Payment - 19th Mar 2017
Bill payment amount - 500 & 300

Escalated to Idea money on 26th Mar and not got satisfactory revert.
Escalated to Idea money grievance team on 30th Mar - no revert till now.

R's
Puneet

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May 8, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2017

Idea Cellular Customer Care's response Hi,

We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Regards,
Riya

Verified Support

Apr 06, 2017

Idea Cellular Customer Care's response Hi,

We were unable to get in touch on the numbers given by you, please provide a date and time more convenient to you for us to have your issue resolved.

Regards,
Vishal