[Resolved] Idea Money — I have added rupees 250 to idea money wallet but not added in my wallet but money deducted from my bank account.

waheedbhat

Address:	400030
Website:	idea money

I have added rupees 250 to idea money wallet on 11th March 12:00am but when I see the wallet money doesn't add in my idea money wallet but money deducted from my bank account. I contacted with Customer Care but they not given me correct answer where does my money go. I requested you to give my money back in bank account. Idea money wallet is very slow and the customer support is also slow.

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Apr 14, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Mar 12, 2017

Updated by waheedbhat Idea money wallet registered mobile no [protected]

Verified Support

Mar 12, 2017

Idea Cellular Customer Care's response Hi,

We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Regards,
Maroof

Verified Support

Mar 13, 2017

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate, on 13th March 2017, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Maroof